Refund policy

Refund and Returns

At Farmedy, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Returns & Refunds Policy to understand our guidelines and procedures.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The product must be in its original packaging and in the same condition as when you received it.
  • You must initiate the return process within [5] days from the date of purchase.
  • Proof of purchase (order number, receipt, or invoice) is required

Products Excluded from Returns

Certain products are not eligible for returns or refunds for hygiene and safety reasons. These include but are not limited to:

  • Opened or used supplements or health products.
  • Perishable items with an expired shelf life.

 

Initiating a Return

To initiate a return, please follow these steps:

  • Contact our Customer Support team at farmedyhealth@gmail.com or +6010-866 9883 to inform them of your intent to return the product.
  • Provide the order number and details of the product you wish to return.
  • Our Customer Support team will guide you through the return process, including providing you with the return address.

 

Return Shipping

You are responsible for the cost of shipping the product back to us. We recommend using a trackable shipping service to ensure that the product reaches us safely. Farmedy is not responsible for any items lost or damaged during the return shipping process.

Inspection and Approval

Once we receive your returned product, our team will inspect it to ensure it meets our return eligibility criteria. If the return is approved, we will process your refund.

 

Refund Process

Refunds will be processed using the original method of payment used for the purchase. Please allow [30] business daysfor the refund to be credited to your account, depending on your payment provider.

 

Refund Amount 

The refund amount will be the original purchase price of the product, minus any applicable shipping charges, restocking fees (if applicable), or discounts applied to the original purchase.

 

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at farmedyhealth@gmail.com or +6010-866 9883. We will work with you to resolve the issue and provide a replacement or refund as appropriate.

 

Contact Us

If you have any questions or concerns about our Returns & Refunds Policy, please contact our Customer Support team at farmedyhealth@gmail.com or +6010-866 9883. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing Farmedy for your health and wellness needs. We appreciate your trust in our products, and we strive to provide the best possible experience for our valued customers.